You do not need to create an account to make a purchase. However, we recommend that you set up a Kōraru account in order to manage all aspects of your account including address details and reviewing your order history. You will also receive custom recommendations and exclusive offers made only for our members. Accounts can easily be created using just your email. A log in link will be sent for easy access

Typically, it takes between 1-5 business days to fulfill an order. Once your order has been fulfilled, an email will be sent confirming the shipment and containing the tracking number. All orders are processed weekdays Monday through Friday and are dispatched the following business day. Please advise of a phone number when ordering which you can be contacted at upon delivery.

We will provide a tracking number once your order has been shipped and you will find it in your e-mail. If a shipment has been sent but is not received, you must contact the shipping company. We will do our best to assist you through it.  Please understand that sometimes delays in shipping may occur for which Koraru is not responsible and cannot help in any way.

Once an order is placed, we start processing it right away. If you receive an e-mail from Kōraru saying your order has been processed and a tracking number, it means the order is already on its way and nothing can be changed. In that case, the order has to be returned and a new order must be made. If you haven't received news from us, it means we are still processing other orders but we will get to your order as soon as we can. In this time, if you have any alterations or changes, you can contact us on our contact page and we will do our best to assist. Please note that we have to charge an Order Alteration Fee due to handling fees. 

We accept payment via PayPal, Apple Pay, Google Pay, Visa and Mastercard credit or debit cards and American Express.

You will be charged in your local currency.

Some international shipments are subject to taxes or customs duties. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you before you can receive your order – please keep in mind that regulations and guidelines differ by country. Customs duties or taxes are not payable by Kōraru.

Your privacy is important to us. It is Kōraru's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you. To find out more, please read our Privacy Policy and California Consumer Privacy Act here. 

Unfortunately, we cannot calculate the customs taxes before delivery.

Yes, we deliver worldwide (with some exceptions). International shipping is currently available to select countries. Shipping rates for international orders will be calculated at checkout. For more information, please refer to our Shipping page.

Orders going to the EU will have taxes calculated by local autority and paid by the customer upon delivery.

For all other international orders, we ship all international orders Delivered Duty Paid (DDP) or Delivered Duty Unpaid. By shipping DDP, duties, and taxes are collected directly at checkout so that your package is not stopped and held by customs.

 

*Please note that duties and taxes assessed by customs vary by country and product.

We will provide a tracking number once your order has been shipped and you will find it in your e-mail. If a shipment has been sent but is not received, you must contact the shipping company. We will do our best to assist you through it.  Please understand that sometimes delays in shipping may occur for which Koraru is not responsible and cannot help in any way.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

Unfortunately, we cannot ship to P.O Boxes as generally shipments require a signature on delivery, so please make sure to provide an address that will be attended during normal business hours as you will need to sign for your package.

You do not need to create an account to make a purchase. However, we recommend that you set up a z account in order to manage all aspects of your account including address details and reviewing your order history.

We want you to receive your order as fast as possible! 

International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

We are sorry to hear you received a faulty item. Every product that leaves our warehouse is hand checked to make sure it is in perfect shape and without any flaws. In the unlikely event that a faulty/wrong order is received, please reach out to our team at customercare@koraru.co and provide some supporting information so we can better asses the situation and offer help.

• Your proof of purchase/order number
• A short description of the issue
• Supporting images

Our Customer Services Team will then be in touch to advise the next steps.

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.

Yes, you can return your order and receive a full refund (without shipping charges for both sending and returning the order), with the condition that goods are unworn and in original condition. All returns are subject to our Returns Policy.

Full priced items purchased with a Gift card code or temporary promotion code can only be refunded for store credit.

Items on sale cannot be exchanged, and they can only be returned for store credit.

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on the carrier's tracking page.